Frequently Asked Questions & Glossary

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General Information

Please contact Customer Service to see what options are available.

To submit a product service request or question, a parts request or question, a request for a warranty-related issue or to connect with our Customer Delight Team for another type of concern, please use the Contact Us page to send an email or speak with a Representative during normal business hours.

Please download catalogs here. If you need literature shipped to you, please request here.

Architects, designer professionals and builders may email a request to contactus@robern.com. Please be as specific as possible related to product interest and include your name, physical shipping address and phone number. Your request will be processed within three (3) business days.

Please submit a request to contactus@robern.com. Please be as specific as possible related to product interest and include your name, physical shipping address and phone number. Your request will be processed within three (3) business days.

Ordering, Shipping & Returns

Robern is a manufacturer and sells through various independent and national retailers and etailers. Please visit Find a Showroom to assist with your particular product interest. If you are a dealer that wants to sell Robern products, use the Contact Us form and indicate you want to become a dealer (provide specifics).

As Robern does not sell direct, please contact your local showroom from whom you purchased the product for information on their return policy. Showrooms and Distributors, reference our Return Policy.

Contact your local showroom from whom you purchased the product for information on shipping and delivery options. Showrooms and Distributors, reference our Freight Policy.

Please contact your local showroom for assistance with your order. If you are a showroom with an account, you can access your orders here. Should you still need assistance, please contact our Customer Delight Team.

Robern offers both standard and quick ship lead times. Lead Time is the total time from when a Purchase Order is submitted until the products leave Robern. Product ships from Robern between a standard of 2-4 weeks of receipt of the order or within 72 hours (5-7 for Curated Cartesian Vanities) for our Quick Ship Program. Click to learn more about Lead Times.

Warranty & Replacement Parts

Every Robern product comes with a one (1) year limited warranty from the date of delivery. Moving components, such as door hinges and opening devices, comes with a limited lifetime warranty for the original owner.

A downloadable, print-ready PDF of our warranty is available here.

Go to our Contact Us form, select Warranty from the drop-down menu for Purpose of Inquiry and fill out the rest of the form. Make sure you have your product number and load applicable photos of the product and the product identification stickers.

To efficiently process your claim, we ask you to provide the following details: - Are you a homeowner, showroom, architect, designer, builder, salesperson or other? - The name of the store where you purchased the product (if known). - If the product is or isn't currently installed - Your name, phone number, email address, address and country of residence. - Details such as model number, Robern's PO number, invoice number and description of missing or damaged part - if you know them. You may upload up to four photos of the product in a JPG, TIFF, GIF, PNG, PDF or BMP format with a max size per file of 3MB. To get started, click here.

Please refer to your product warranty for details about coverage. Download the current Robern warranty here. If you are unsure about coverage, fill out the online Contact Us form.

Installation Instructions specific to your Robern product contain helpful information to troubleshoot operational issues. Should the troubleshooting information in the document prove not to be helpful, please contact our Customer Delight Team.

Most care and maintenance and simple replacement or repair of components can be performed by a homeowner. Proper maintenance is an important factor in maintaining warranty coverage and ensuring your product functions to its full potential. Our Installation Instructions provide step-by-step instructions on how to install. For repairs not covered in one of these guides, contact an experienced contractor to assist.

Locate the Installation Instructions for your product. Each of these documents will provide useful information to ensure smooth operation.

Please submit a request on Contact Us to order replacement parts. A Customer Delight Representative will contact you within two business days to discuss warranty coverage and assistance they can provide. Review your applicable warranty for coverage details.

Our Customer Delight Team can offer assistance. If your product has a serial number located on a sticker on the inside of your product, provide this information to aid in identifying the correct part. If there is no serial number on your product, uploading pictures can be helpful with identification.

Product Care

Do not store items in the cabinet area directly behind the hinge as damage may occur to cabinet or items.

Robern products are constructed of glass and aluminum. A 50/50 solution of water and isopropyl alcohol is recommended for cleaning the mirrors. Ammonia or vinegar-based cleaners can damage mirrors. A mild detergent may be used on the surfaces. Do not use abrasive cleansers on any part of the cabinet or vanity. Use only a soft damp cloth to clean. When cleaning, spray the cloth, not the cabinet, mirror or surrounding surfaces.

Periodic inspection and tightening of the hinge screws is recommended.

Purchase Considerations

Majority of Robern products are designed and assembled in Bristol, Pennsylvania.

Please refer to: Why Robern.

Robern offers products that are ADA compliant. Find a Showroom to discuss ADA compliant products to meet your needs.

For information on finding the best products for your home, design and build a space with our Robern Designer. This guided process will help to narrow down products to help provide a solution that is right for you.

Please refer to the Installation Instructions for your particular product.

Please visit our Technical Documentation section for certification.

Glossary

Refer to our architecture and design glossary below to find the right words. 

A-D

bevel

A surface that does not form a right angle with the other surfaces it touches. Many Robern cabinets and mirrors feature beveled mirror glass.

BIC

The abbreviation for Bi-door with Inset Center. This is an installation of two cabinets on either side of a central inset mirror. Available with Robern's C series cabinets.

California Title 24 energy regulations

A set of minimum standards for the energy efficiency of household items. M Series Reflexion Lights comply with these regulations.

console

A table or counter top supported by brackets attached to a wall. Available with Robern's MTS Consoles.

contemporary

A style of art and design that describes a look that is very new. Currently, contemporary design favors a simple, minimal style with large uninterrupted surfaces. Robern's M Series Collection exemplifies contemporary design.

dimmable ballast

A way of configuring fluorescent light to enable dimming. Available with Robern's M Series Dimmable Incandescent Sconce.

door pull

A designated object intended to be pulled in order to open a cabinet door. Handles, knobs, or recessed edges are all examples of door pulls. Available on all Robern cabinets.

dual compartment design

A method of cabinet design that contains multiple compartments. In Robern's M Series cabinet with Cold Storage, one of these compartments is temperature controlled and the other is normal room temperature.

E-H

escutcheon

Any decorative, threaded flange that covers the seam between a post and the base to which is is anchored. Available with Robern EXO accessories.

fluorescent lighting

A method of lighting that uses fluorescent tubes. Fluorescent lighting is long-lasting and requires very little electricity. Available with Robern's Reflexion lighting and M Series lighting.

ganging

A function of modular design that allows multiple cabinets or mirrors to be installed directly next to each other, horizontally across a wall. Available with Robern C Series, M Series, PL Series, and S Series cabinets and mirrors. See also: "modular design" and "stacking."

gasket

A piece of rubber or similar material used to form a seal between two separate surfaces. Robern's patented SAFESEAL™ gasket is available on all Robern cabinets.

GFCI

The abbreviation for Ground Fault Circuit Interrupter, this term refers to a feature of electrical outlets. GFCI outlets are safer than non-GFCI outlets because they reduce the risk of electric shock, especially important in damp environments, such as bathrooms. GFCI electrical outlets are available options in many Robern cabinets.

halogen lighting

A method of lighting based on a halogen bulb. Halogen bulbs are long-lasting, offer excellent brightness, and do not dim as they age. Available with Robern's C Series inset mirrors.

I-L

incandescent lighting

A method of lighting based on incandescent light bulbs. Incandescent bulbs are popular for many household light fixtures due to their low manufacturing cost and easy dimming capabilities.

lavatory

A basin or bowl outfitted with running water for washing or bathing. Available with Robern's MTS Consoles and DSV Suspended Vanities.

LED

is the abbreviation for light-emitting diode. LED lights work best as a small area light source. Available with Robern's M Series with Night Light cabinet.

M-P

modern glamour

A design style that contains the essence of urbanity and glamour combined with drama and sophistication.

modular design

Self contained units such as cabinets, lights or mirrors than can be joined with others to create customized designs.

product category

A group of products that are all similar. Robern has 5 product categories: cabinets, lighting, vanities, mirrors, and accessories.

product collection

Products that feature similar or coordinated design across multiple categories.

product line

Products that are similar by design style within the same category. Robern's product categories each offer multiple product lines to suit different style preferences.

Q-T

recessed installation

A method for installing cabinets that involves placing the cabinet within a hole created in a wall so that the outer edge of the cabinet is flush with the edge of the wall. Available with many Robern cabinets.

sconce

A lighting fixture that attaches to a wall with no base on the ground.

semi-recessed installation

A method for installing cabinets that involves placing the cabinet within a hole created in a wall so that the outer edge of the cabinet sticks out from the wall only slightly. Available with many Robern cabinets.

stacking

A function of modular design that allows multiple cabinets or mirrors to be installed directly on top of one another, vertically on a wall. Available with the Robern M Series Collection. See also: "ganging" and "modular design."

surface-mounted installation

A method for installing cabinets and mirrors that involves affixing the item to the surface of the wall. Available with many Robern cabinets.

traditional

A design style characterized by gracious, understated elegance with the grand style of the 18th and 19th century. Robern's Fairhaven® Collection exemplifies traditional design.

transitional

A design style that incorporates aspects of contemporary and traditional design styles. Robern's Cité cabinet exemplifies transitional design.

U-Z

UL

The abbreviation for Underwriter's Laboratory, a company that tests consumer products with electrical components for safety. Many Robern cabinet and lighting products are UL Listed for use in damp locations.

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