Contact Us

Please complete the following information carefully, to ensure that we can respond and address your request promptly.

Please fill out the form below with as much detail as possible to ensure we respond and address your request promptly.
Contact Us Map

Call Us

Call 800-877-2376 for:

    • Design Specification Questions
    • Installation Questions
    • Placing an Order
    • Order Status Check
    • Warranty
    • Replacement Parts
    • Returns

You will be asked to choose a prompt based on where you live:

    • PRESS 1: if you are calling from Eastern US.
    • PRESS 2: if you are calling from Central US.
    • PRESS 3: if you are calling from Western US or Canada.
    • PRESS 4, if you are calling regarding a Commercial Specification project.

If you prefer email and are a Homeowner or Contractor, contact us at: customerservice@robern.com.

If you prefer email and are a Showroom, Distributor or Designer/Specifier, contact us at:

If you prefer email and are interested in Custom Project Solutions (for commercial specification projects), contact us at custom@robern.com.

Standard Hours of Operation: Monday - Friday, 8am - 6pm Eastern Time

Live Chat Hours: Monday - Friday, 9am - 12pm and 2pm - 5pm Eastern Time